This guide is for Fiscally Sponsored Projects (FSPs), it outlines communication guidelines and provides expected timelines for processing requests.
Each fiscally sponsored project is supported by the FSP team. In this role, the FSP team holds the relationships, context, and awareness of timelines required to support their set of projects. The FSP team is responsible for:
We use Asana as our primary method for receiving and resolving project requests, and ask that FSP requests and questions be submitted as Asana tasks in your project’s Asana space. The Asana project space is visible to the FSP, Finance and Operations teams, and allows our teams to move your request forward promptly.
When creating a new task in Asana, please include your timeline and any other information relevant to your request or its priority. A CS&S team member will follow up within two business days to confirm receipt.
The FSP team may delegate a request to a more specialized department, and you can expect the FSP team to remain in the loop to ensure the request is resolved.
Our team is committed to supporting FSPs when urgent issues arise. We consider any request requiring resolution within 3 business days or less to be urgent. In these instances, email [email protected] with “URGENT” in the subject line to support our triage process, and include timeline information within the request details. We will escalate your request and respond as quickly as possible with next steps.
The table below includes common requests at CS&S, and their typical timelines for processing, contingent upon all required information being provided.
| Request Type | Lead Time |
|---|---|
| Grant applications | 3 weeks |
| Grant financial reporting | 1 month |
| New employee hire, International | 1 month (can vary depending on country guidelines) *Will depend on when HR is notified of the new hire |
| New employee hire, USA | 14 business days *Will depend on when HR is notified of the new hire |
| Employee wage, status change, or termination | 5 business days, applied to the next payroll period |
| New contract for a new contractor | 10 business days |
| Outbound services agreements | 10 business days |
| Make a payment to a new payee or vendor (including honoraria) | 15 business days, subject to vendor onboarding |
| Make a payment to any existing payee or vendor | 7–10 business days |
| New Ramp credit card | 2–3 business days, plus shipping time (variable for physical credit cards and pending on Expense Policy signature) |
| Certificate of Insurance (COI) | 5 business days |
| Send an invoice to an external party | 3 business days, subject to providing confirmed evidence of agreement |
CS&S is a fully-remote organization, with core team staff distributed throughout the United States, and contributors located throughout the globe. This allows our team to work across different time zones and support FSP needs nationally and internationally.
Our core team is available Monday through Friday between the hours of 9am ET to 5pm PT. You can find our holiday closure dates listed on our website.
Our preferred mode of communication for requests and questions at CS&S is Asana. Items requiring action related to FSPs should be submitted via the FSP’s assigned Asana board.
We often utilize Google Workspace tools such as docs, sheets, and slides in collaboration with projects and for drafting purposes. Our FSP team may add comments and tag contributors in these workflows. If you are commenting on a document and require a response, please tag CS&S using [email protected]. If the comment is urgent, please also flag this in an email to [email protected] with “URGENT” in the subject line, see above for more detail on urgent requests.
Last updated: June 2026
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